Privacy Notice

1. Who we are

Northbridge Outsourcing Ltd provides outsourced business and recruitment support services.

Northbridge Outsourcing Ltd is responsible for the personal information described in this Privacy Notice where we determine how and why that information is used.

Registered office:
20 Wenlock Road
London
N1 7GU
United Kingdom

Registered in England and Wales
Company number: 17419489

Email: hello@northbridgeoutsourcing.co.uk
Website: northbridgeoutsourcing.co.uk

2. Information we collect

When you contact us or submit a consultation request through our website, we may collect:

• Your full name
• Company or organisation name
• Business email address
• Telephone number, if provided
• Approximate company size
• The type of support you are interested in
• Information you include in your message or enquiry
• Correspondence between you and Northbridge Outsourcing Ltd

Our website and hosting provider may also process limited technical information associated with website requests and form submissions, such as IP address, browser/device information, timestamps and information used for security and spam prevention.

Please do not submit unnecessary sensitive personal information through our consultation form.

3. How we use your information

We may use your information to:

• Respond to enquiries and consultation requests
• Discuss our services with prospective clients
• Prepare proposals or take steps towards entering into a contract
• Communicate with existing clients
• Operate, protect and improve our website and services
• Prevent spam, fraud and misuse
• Maintain appropriate business records
• Meet our legal and regulatory obligations

4. Our lawful bases

Depending on the circumstances, we rely on one or more lawful bases under UK data-protection law.

Contract and steps before entering into a contract: where you ask us about our services or request that we take steps towards providing services to you.

Legitimate interests: where necessary for the legitimate operation, administration, security and development of our business, provided those interests are not overridden by your rights and interests.

Legal obligation: where processing is necessary for us to comply with applicable law.

If we introduce processing that requires consent, we will request consent where required.

5. Who we share information with

We do not sell personal information.

We may provide personal information to suppliers that help us operate our business, where necessary. This currently includes Netlify, which hosts our website and processes consultation-form submissions on our behalf.

We may also disclose information where required by law, to professional advisers where necessary, or where reasonably necessary to establish, exercise or defend legal claims.

We require service providers handling personal information on our behalf to process it appropriately and subject to applicable contractual and data-protection requirements.

6. Google Fonts

Our website currently uses Google Fonts supplied from Google's servers.

When you visit a page, your browser may connect to Google infrastructure to obtain the required font files. As part of this connection, technical information such as your IP address and browser/request information may be transmitted.

7. Recruitment information processed for clients

Northbridge Outsourcing Ltd may provide recruitment-support services to recruitment agencies and other clients.

Where we process candidate, worker or other personal information solely on a client's documented instructions, Northbridge may act as a data processor, while the client remains responsible for determining the purposes and means of processing.

Those activities are governed separately by the relevant client agreement and data-processing arrangements.

8. International processing

Some of Northbridge's service delivery may involve authorised personnel or service providers located outside the United Kingdom.

Where personal information is transferred internationally in circumstances covered by UK data-protection transfer rules, we will ensure that an appropriate lawful transfer mechanism and safeguards are in place where required.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting and contractual requirements.

For general enquiries that do not result in a client relationship, we will periodically review the information and delete it when it is no longer reasonably required.

Where an enquiry results in a client relationship, relevant information may form part of our client and contractual records and may be retained for longer where necessary.

10. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Access to personal information is limited to people and service providers who require it for legitimate business purposes and who are subject to appropriate confidentiality and data-protection obligations.

11. Your data-protection rights

Depending on the circumstances and the lawful basis involved, you may have rights including:

• The right to be informed about how your information is used
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

These rights do not apply identically in every situation; for example, data portability applies only in particular circumstances.

To exercise a relevant right, contact:
hello@northbridgeoutsourcing.co.uk

12. Complaints

If you have concerns about how we use your personal information, please contact us first at hello@northbridgeoutsourcing.co.uk so that we can investigate your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Information Commissioner's Office

13. Changes to this Privacy Notice

We may update this Privacy Notice as our business, website or legal obligations change.

The latest version will be published on our website with its updated date.